PASSPORTS AND VISAS
All citizens require a full 10-year passport valid for at least six months after the date of travel for all countries to be visited and with spare pages. It is the responsibility of each passenger to check with the various embassies or consulates involved in their particular river cruise to ensure that they have the necessary documentation to enter all countries visited. Any passengers arriving at the departure port/airport/train terminal without a passport or correct documentation will be refused permission to board the boat/aircraft/train. Failure in this respect is not covered by insurance and no refund can be made. The purser on board deals with all immigration formalities.
HEALTH, VACCINATIONS AND MEDICAL INFORMATION
As health regulations are ever changing, we recommend you consult your G.P., or contact MASTA (Medical Advisory Service for Travellers Abroad) www.masta-travel-health.com at least 12 weeks before your intended departure to check the latest requirements of the countries you will be visiting. If you do not normally enjoy good health, you should consult your doctor regarding the advisability of taking a cruise and being away from the usual medical and hospital facilities. Your insurance company must be advised of any pre-existing condition at the time of booking and of any condition arising subsequently prior to departure, otherwise your insurance may be invalid.
There are no recreational facilities for children aboard Swan river cruisers and reservations for those under the age of eleven are not advised.
PASSENGERS WITH SPECIAL NEEDS
Swan Hellenic will always try to accommodate passengers with special needs. However, the following conditions apply:
Medical Situations: any disability or medical condition that requires special treatment or medical apparatus must be reported to the company’s Passenger Services Department in writing along with the first deposit, which is due at the time of booking. These include but are not limited to wheelchairs, oxygen therapy, dialysis, etc. Failure to disclose a medical situation at the time of booking may result in you being denied boarding at port of embarkation.
Health Care Companions: all passengers with special needs must be self-sufficient and must be accompanied by a passenger who will take full responsibility for any assistance needed during the cruise and in the event of an emergency.
Passengers with Limited Mobility: we should point out that Swan are not specialists in catering for the disabled. If you or any person traveling with you suffers from a disability, you must contact Swan’s office for advice before you make your booking. At all ports of call featured in this cruise program, passengers are required to walk up or down the gangway when embarking or disembarking the vessel. There are times when river cruisers are rafted up alongside each other; this might mean walking through one or more river cruisers to access your vessel. Please note: There is no lift on board any of A-ROSA’s river vessels; there are stairs (spiral staircases on Bella) between decks and steps up to the Sun Deck. We recommend that passengers with reduced mobility always choose the flight option to travel to and from the cruise.
Pregnancy: regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks pregnant on the date of return travel. If you are in any doubt, please check with the airline concerned and we would recommend that you also consult your doctor prior to travel.
Special Diets: Swan can usually make provisions for special diets provided that sufficient notice is given. A vegetarian choice is available on board and vegetarian meals are also available on flights. Please indicate any requests at time of booking. Swan will make every effort to satisfy your request, although this cannot be guaranteed.
Note: The company has the right to refuse or revoke passage to anyone who, in its judgement, is in a physical or mental condition unfit for travel, or who may require care beyond that which the vessel can provide. Under such circumstances, no refund, assistance or compensation will be payable.
Shore excursions are included in your cruise fare in every port of call, where available. Please note that the company reserves the right to amend, cancel or substitute an included shore excursion and in these circumstances is under no obligation to make a refund. Additional excursions may be available at supplementary cost. All excursions can be pre-booked although it is also possible (subject to space) to book your tours on board. Shore excursion details will be sent to you approximately 8 weeks before departure. Please note that it is not possible to credit the non-use of an included shore excursion against the cost of a supplementary shore excursion.
ON BOARD CURRENCY AND PAYMENTS
On board all prices are in Euros. As there are no foreign exchange facilities on board, we would recommend that you purchase any currency requirements you expect to need before you travel. There is little opportunity to visit banks whilst on excursions. For purchases ashore, many shops accept most Travellers’ Cheques and major Credit Cards. A cashless system operates on board with passengers settling accounts at the end of the cruise. Visa, MasterCard and American Express credit cards, cash and Travellers’ Cheques are accepted for payment of onboard accounts. Maestro cards, debit cards and personal cheques are not accepted.
WHAT TO WEAR
As a general rule, for days on board and ashore, spring/autumn clothing/casual wear is the order of the day. It should be light, comfortable and easy to care for. A sweater and jacket for cooler evenings and a light raincoat are also advisable. On warmer days the weather will usually be suitable for sunbathing, so don’t forget your wrap, bathing suit, sunglasses, sunhat and sunscreen. For trips ashore and for walking on cobbled streets, comfortable, sturdy walking shoes are a must. You may also want to bring with you a camera, binoculars, umbrella and insect repellent.
In certain countries, shorts, short skirts, bare arms and shoulders will not be appreciated locally and you may be prohibited entry to certain sites. Advice will be given on board. Although dress code is relaxed during the day, gentlemen are requested to wear a jacket and tie in the evening.
Passengers are only permitted to smoke on the open decks. Smoking is not permitted on excursion coaches.